Dealernews Blogs

Tuesday, December 16 2014

We’ve covered powersports projects funded through sites like Kickstarter in the past, and when I heard about the MotoChic convertible backpack, I admit that I got a little excited. It’s a cute, functional backpack sized for a female figure, and it converts into a tote for a more elegant look.

Monday, December 15 2014

You can materially strengthen customer relationships and help create your inimitable marketplace superiority through intelligent use of technology. Let me rephrase that: You must develop ways of intelligently using technology to your advantage. It’s how you will survive in these changing times.
Here are some of my preferred high-tech sales hacks -- creative and subtle ways to leverage available technology to accsellerate your sales:

Monday, December 08 2014

Got rust? Most of us do at one time or another. A company out of Michigan, Workshop Hero, is introducing a new product, appropriately named “Rust Remover,” that makes the whole job of cleaning that rusty part much easier. Rust Remover is virtually safe for everything -- except rust. The water-based product won’t affect rubber, plastic, gaskets or anything else that might be attached to your rusty part.

Monday, December 08 2014

I was working as a service manager at a Phoenix dealership when Jimmy Carter was president. It was a job I accepted out of desperation more than inspiration.

Monday, December 08 2014

Saturday’s show opened at 9 a.m., and while there wasn’t a tsunami of dealers elbowing and pushing to get in, traffic has been steady throughout the day, and like yesterday, yes vendors would like it to be busier, but most had a steady flow of potential customers, and time to sell their products.

Saturday, December 06 2014

DEALER EXPO, Chicago, Ill – Friday morning’s dealer traffic was brisk, and then tapered off significantly in the afternoon. However most of the exhibitors I spoke with were happy with the traffic and its quality, and noted that many of the dealers were from the East Coast.

Usually at Expo, new and smaller vendors are overshadowed by larger companies. This has been a great opportunity to gain an audience, because for 45 percent of the vendors, it’s their first time at the show.

Friday, December 05 2014

Without a doubt, the best part of being editor of Dealernews is announcing the Top 100 Dealers, and then handing out the Merit awards and naming the Dealer of the Year during the grand Gala at Dealer Expo. For those of you who slogged through the lean years when Top 100 downsized into a cocktail party or a luncheon, thanks for sticking with us. If you were able to come to Chicago this year for our big dinner gala at The Palmer House Hilton, we hope you had a wonderful time.

Friday, December 05 2014

Other than to drive through it, I haven’t been to Chicago in years, and while the weather doesn’t even faintly resemble San Diego’s, it’s not terrible either. Actually, my only exposure has been walking to or from cabs and shuttles.

Monday, December 01 2014

It seems appropriate right now to look back on 2014, and to share with you some of my feelings about motorcycles and some of the challenges facing us.

The sales numbers for the first three quarters of 2014 have not been released, but for the first half of the year the market was up 2.6 percent. It’s not the glory days of the late ‘90s or early 2000s, but at least it’s been an upward trend, albeit only one or two percentage points since 2011 and in terms of recovery, it’s better than the last decline that lasted eight years, from 1984 to 1992.  

Tuesday, November 25 2014

In the "Accselleration” column in the December issue of Dealernews, I chastise dealership operators who aren’t using a customer relationship management system for still trying to run a business in the 20th century.

That may have been harsh, but I wasn’t kidding.

Tuesday, November 18 2014

GAINING A CUSTOMER'S TRUST should be your top priority. You can’t sell something to someone who doesn’t trust you, right? That’s why I provide nine ways to establish trust in this month’s Accselleration column.

Monday, November 17 2014

Dear Grandma & Grandpa,

Friday, October 17 2014

THERE IS AN OLD ADAGE that you can never be too rich or too thin. A recent Harris poll has Americans choosing richer vs. thinner, 43 percent to 21 percent, both of which are apparently much less important than smarter, which came in at 14 percent, just a tick higher than younger, at 12 percent.

Thursday, October 16 2014

The 2014 Dealernews Top 100 Dealers have demonstrated extraordinary abilities as powersports retailers. And I’ll bet that each of those businesses has a strong service department. More than just a place to service, repair and enhance vehicles, the service department is the backbone of a successful dealership, attracting, retaining and cultivating clientele.

Thursday, October 16 2014


I hope y’all are doing swell up there in Heaven. I’m sorry it’s been so long since my last letter. We have been really busy here at Strokers Dallas. Fall is finally here and it’s cooling down some. We actually slow down in the summer when it’s 100 degrees every day. But now it’s fall, which is good, except I know the ugly winter won’t be far behind and I don’t like that at all. It seems like Nov. 1 is the slow down day and I’m not sure why. I think maybe because that’s when people start thinking about the holidays.